Return Request

Need to return an unwanted item? Need a warranty repair/replacement?

Q: I have attempted installation. Can I return my goods?

A: Unfortunately not. Though if you have installed the goods and they are faulty, please contact us.

Q: I am outside my returns window. Can I return unwanted goods?

A: Unfortunately not.

All returns require a returns material authorisation (RMA) from the manufacturer, please complete the form below and we shall apply for an RMA on your behalf. If you need to return several items please complete one form per item (or kit). We will email the RMA number and the return address ASAP, usually same working day, but some items may take longer.

Unwanted goods must be returned for credit within 14 days of receipt and will be checked by the manufacturer to ensure they are new and complete, no refunds will be issued prior to completion of this process. some manufacturers apply a re-stocking fee to unwanted items. To see our terms please click here

All returns are to be shipped directly to the manufacturer for processing using the RMA we shall provide

NOTE: Scantronic (Eaton) Products - Special Returns Conditions are imposed by Eaton for faulty goods - the engineer must call Eaton Scantronic technical support line from site to discuss the fault, if they accept the item is faulty they will provide a TSR number, no Scantronic parts can be accepted back without this number.

View our terms click here 

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Invoice Number - for the goods you are returning

Must start with PO - i.e. papa oscar

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Date of original purchase

As per the invoice date

Invoice Number - for replacement if already purchased

If you have purchased a replacement, please enter the invoice number here

*

Contact Name

Company

*

Address 1

Address 2

*

City

County

*

Post Code

*

Telephone No.

*

email

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Return Item Catalogue Number

Catalogue/Part number of the item/s to be returned (check your invoice for the catalogue number)

*

Quantity

The quantity of the above item you wish to return

Serial Number

Required for Genie CCTV products

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Reason for return

Select Reason for return

Courier Damaged

not working out of the box

Warranty repair/Replacement

Wrong item received

Not required/Ordered in error (see terms)

Refund only - I have already purchased a replacment

NOTE: Unwanted items must be in new, unopened, unused condition, less than 14 days old and are subject to manufacturers re stocking fees

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Detailed Fault Description

Faulty is not acceptable, we require a brief description of the problem and the steps taken to test the item by your electrical engineer or installer

Scantronic Products Require a TSR Number

Yes I have a TSR Number

No I am not returning a Scantronic part

Scantonic (Eaton) parts cannot be returned without a TSR number, engineers must opbtain this from Scantronic ideally whilst on site.

Scantronic TSR Number

Please enter the Scantronic (Eaton) TSR number required prior to completing this form

*

Please add the two numbers

Submit